FAQ's On Our Network Hardware Offerings

Q - Who are Worldwide Supply clients?

Worldwide Supply services two different types of clientele. First, we service and support those clients, which utilize us for our expertise in buying their used networking equipment. We strive to provide the maximum value and return. Secondly, we service and support throughout the world Carriers, Broadband and Telecom Service Providers, ISP's, CLEC's and Cable Companies.

Q - What type of products does Worldwide Supply support?

We support and supply all the major data and telecom industry leading manufacturers, including Cisco. If it utilized in a technology networking environment, we support and supply it!

Q - Who handles the logistics and transportation of my equipment?

Worldwide Supply manages all of the details, including inventory reporting, arranging for transportation to and from our world-class facilities.

Q - Can I track my shipments?

Absolutely! Worldwide Supply will provide you with an immediate confirmation and tracking number. Utilizing our state of the art web site, click on our tracking order section and all of the major freight transportation companies are at your finger tips for up to the minute tracking of your used networking equipment.

Q - What is your warranty policy?

All equipment purchased includes a warranty for end-users of 3 years. A replacement part will be shipped for the failed product or a full refund. The immediate return of the defective part will be the responsibility of the client. The warranty does not cover user, application or design errors.

Q - Are software licenses transferable?

All software licenses are not transferable.
Manufacturer policy is that software, whether standalone or embedded, is not transferable, except where a listed exception applies, and except of course, where the manufacturer contract expressly allows it. Any other transfers will require the purchase of a new license. For products where there is no separate line item for the software (i.e. the prices for both the hardware and software are bundled), and therefore a fee cannot be determined, an exception will be made to allow for the transfer without the client being required to obtain a new license (the client may be required to pay an inspection fee). Only if (a) software to be transferred will be under a support contract provided by either the manufacturer or an authorized support partner, or (b) is still supported by manufacturer.

Q - What is your escalation procedure?

Worldwide Supply has an escalation procedure in place to allow our end-users the option to escalate an issue for immediate resolution. You can initiate an escalation request by sending email to support@ww-supply.com.